shipping

Shipping and Charges

EIG offers delivery throughout Malaysia for online purchases worth RM200 or above. Shipping charges for orders as follows:

The Shipping Methods:

Shipping Method	Shipping Fee	Delivery Period
Payable Amount Below RM200: West Malaysia	RM15.00	3 - 5 business days
Payable Amount Below RM200: East Malaysia	RM25.00	3 - 7 business days
Payable Amount RM200 & Above: Peninsular Malaysia	Free Shipping	3 - 5 business days

STANDARD DELIVERY - Period for Reference only.

We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders will deliver by our dedicated courier service, Monday – Friday, excluding weekend and public holidays.

STANDARD DELIVERY - Process and Lead Time

Delivery will take up to 3-7 business days from date of purchase.
Orders placed on Friday after 3PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by our dedicated courier service, excluding public holidays.
Delivery is not available for addresses with P.O. Boxes.

STANDARD DELIVERY - Order Tracking and Delivery Status

Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your local orders via the DOMESTIC (Malaysia) ORDER HERE:

Standard Delivery: Tracking Methods

Shipping Methods	Tracking Methods
West Malaysia: DHL ecommerce	Track Here
East Malaysia: Gdex	Track Here

In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.

Please contact our customer service by info@dermalogica.com.my or phone +6(03)-7809 6688, Monday to Friday (excluding Public Holidays) from 9.30am – 5.30pm for assistance.

Multiple Addresses Delivery

We are currently only able to deliver to one delivery address per order. Please place a separate order for each unique address.

Do you ship internationally?

No.